Frequently asked questions from guests
Reservation process
- Visit our website or booking platform.
- Select your desired dates for your stay and the number of people.
- Browse the available options and choose the property that suits you best.
- Complete the booking form with your personal and payment details.
- Review your booking details and confirm your reservation.
Regarding the accepted payment methods, we offer various options for your convenience:
- Credit/Debit Cards: We accept most major credit and debit cards, such as Visa, Mastercard, American Express, among others.
- Bank Transfer: You can make a bank transfer directly to our bank account.
Remember that your reservation will be confirmed once we receive the corresponding payment. If you have any additional questions or need assistance during the booking process, do not hesitate to contact us. We are here to help make your stay a memorable experience.
Our cancellation and refund policy is designed to offer you flexibility in case of changes to your travel plans. Here are the details:
Early cancellation: If you need to cancel your reservation, we ask that you give us as much advance notice as possible so that we can handle your request appropriately.
Refunds: Depending on when you cancel your reservation, you may be eligible for a partial or full refund. We recommend that you review the specific cancellation conditions at the time you make your reservation.
Reservation changes: If you need to make changes to your reservation dates or details, we will do our best to accommodate your new needs, subject to availability and applicable cancellation policies.
We understand that unforeseen circumstances may arise that affect your travel plans, so we are here to help you and make the cancellation process as easy and fair as possible.
Check-in:
Prior to your arrival, we will provide you with detailed instructions on how to access the apartment, including the location, how to pick up the keys or any necessary access codes.
When you arrive at the property, you will be able to gain access by following the instructions provided.
Check-out:
Upon your departure remember to comply with the times established in the conditions of your reservation, a member of our team will provide you with the indications of the items you must deliver, be sure to check the property and leave it in the delivered conditions, our team will be responsible for validating that everything is in order so you do not have to incur additional charges.
AR Rentals is a crucial choice for those who are looking to rent with a serious, established and well-recognized company. This decision is fundamental to prevent any risk of scam, deception or unpleasant surprise. Here, we assure you totally safe rentals.
Services and amenities
Included Services:
Rooms equipped with bed linen, pillows, and blankets.
Bathrooms with towels, soap, shampoo, and toilet paper.
Fully equipped kitchen with appliances (refrigerator, stove, oven), cookware, dishes, and cutlery.
Comfortable living areas with furniture to relax and enjoy your stay.
Television and high-speed Internet access (Wi-Fi).
Washing machine for your convenience.
Things You Should Bring with You
Personal hygiene items such as a toothbrush, toothpaste, and specific personal care products.
Appropriate clothing for your stay and for the activities you plan to do in the area.
Food and beverages if you plan to cook in the apartment. However, you will also find supermarkets and restaurants nearby if you prefer to dine out.
Any specialized equipment or personal items you wish to have during your stay.
We hope this information helps you prepare for your stay in our tourist apartment. If you have any additional questions or need more details about the included amenities, do not hesitate to contact us—we are here to ensure you have a comfortable and pleasant experience during your visit!
It is your responsibility to bring all the food you plan to eat, including items such as oil and paper towels or napkins. On the other hand, in Colombian culture it is common to share the food prepared by the domestic service. Because this reflects a tradition of generosity and gratitude for the work of those involved in the household. Thus, in the domestic sphere, an atmosphere of collaboration and mutual respect is fostered.
All AR Rentals properties are provided with enough towels, sheets, blankets and pillows for your stay. We also have basic items such as toilet paper and shower soap.
Property standards and rules
Of course, this detailed information will be provided by the staff member who will contact you prior to your arrival at the apartment.
Properties that are pet friendly will explicitly state this in the advertisement and perhaps include an additional charge for your pet's stay.
For large capacity properties there is an additional value charged per person per night after a certain number of guests.
In our properties we value the well-being and rest of our neighbors, as well as their care by maintaining mutual respect as a priority. We do not allow noisy parties and each accommodation has a specific protocol for measuring noise levels. It is important to note that failure to comply with these rules regarding sound may result in the application of significant fines. Our priority is to ensure a quiet and harmonious environment for all residents.
Additional Services
This fee is an amount charged to cover preparation of the property prior to arrival and cleaning after departure. This is part of the booking process and is included in the total cost of the rental.
In the vast majority of our properties, cleaning services are not included in the price. However, they are indispensable to guarantee a proper experience and to make all the particular aspects of each accommodation work during your stay.
Frequently asked questions from owners
Find answers to common questions about the bonding and property management process.
The process of including your tourist apartment in the AR Rentals portfolio initially involves the presentation of your property for analysis. Once AR Rentals determines that it meets its quality criteria and legal requirements, we schedule a virtual appointment to resolve concerns and prepare an occupancy projection.
If you are interested, we proceed to negotiate the terms of inclusion, which may include aspects such as the value per night in different seasons, or any other relevant conditions. Once you have decided, the inclusion is formalized by signing the contract. Once the property is part of the AR Rentals portfolio, we will manage its promotion, reservations and maintenance, thus ensuring a satisfactory experience for both owners and guests.
The rate of a property is determined by a combination of factors including season, location, property features and amenities, market demand, and the supply of similar properties in the area. We use a combination of technology tools and specialized statistical software. These tools allow us to analyze historical market data, demand trends and competition in real time. In this way, we can set competitive rates and dynamically adjust them according to the season to ensure maximum profitability for your property.
We have a tourist rental insurance, and can cover damages caused by guests. We have a billing automation tool that allows us to count the customer's credit card information so that in case of damages we can charge the value to the card.
You can choose the type of cancellation policy you wish to implement. It applies to all reservations of less than 28 consecutive nights.
Flexible cancellation policy (14 days)
Guests may cancel their reservation up to 14 calendar days prior to the check-in date, receiving a full refund of the amount paid. If the cancellation of the reservation is made 14 to 0 days prior to the check-in date of the reservation, a 100% penalty will be charged.
Moderate cancellation policy (30 days)
Guests may cancel their reservation up to 30 calendar days prior to the check-in date, receiving a full refund of the amount paid. If the cancellation of the reservation is made 30 to 0 days prior to the check-in date of the reservation, a 100% penalty will be charged.
Yes, as an owner of a tourist apartment, you can block specific dates for personal use. This can be managed in several ways, for example, from the booking management page or by direct communication, you are entitled to 60 days of the year for this use.
